There is a very specific process required for adding a domain to a Let’s Encrypt certificate on Cloudways hosting. For the best results, follow these steps in the order presented.

Add A Sub-Domain

1. Login to your domain account and go to the DNS settings page.

Where this page is, and how you get there is different for each domain service provider.

2. Create a new A Record for the sub-domain.

Godaddy.com Add link for DNS records

ADD link on Godaddy.com

ADD NEW RECORD link for Namecheap.com DNS

ADD NEW RECORD link on Namecheap.com

Find and click to Add a record. Select the “A” record type.

Use this format:

Record Type: A | sub-domain prefix | IP Address (to your website) | TTL: 600 Seconds

NOTE: I recommend you change any other sub-domain CNAME records you may have to A records.

3. Create a CNAME Challenge record.

The CNAME Challenge record helps the system verify the DNS settings when creating or updating the certificate.

Add a CNAME record on Namecheap.com

ADD CNAME record on Godaddy.com

Add a CNAME record on Godaddy.com

ADD CNAME record on Namecheap.com

Find and click to Add a record. Select the “CNAME” record type.

Create a new CNAME record as follows:

CNAME | _acme-challenge | (enter the App domain found on the Cloudways “Domain Management” page under “How to point your Domain to” – Bottom-Left) | TTL: 1 Hour

Example: CNAME | _acme-challenge | wordpress-333333-777777.cloudwaysapps.com | TTL: 1 Hour

4. Login to Cloudways and go to the Domain Management page.

  1. Login and go to your Application,
  2. On the left side menu, click “Domain Management”,
  3. On the right side under “Additional Domains”, click the Add Domain button.
  4. Enter (type) the full sub-domain. Example: xxx.yourdomain.com
  5. Click the Save button.

5. Go to the Cloudways SSL Certificate page and add your sub-domain.

  1. On the left side menu, click “SSL Certificate”,
  2. In the SSL Management pane, on the left side, click the Add Domain button,
  3. Enter (type) the full sub-domain.
  4. Click the Save button.
  5. Wait (patiently for peace of mind) to see a message stating your certificate has been updated (upper-right).

That’s it for adding a sub-domain. Next are directions for adding a full domain.

Add A Domain

1. Login to your domain account and go to the DNS settings page.

Where this page is, and how you get there is different for each domain service provider.

2. Create a new A Record for the domain.

Find and click to Add a record. Select the “A” record type.

Use this format:

Record Type: A | @ (or enter the domain) | IP Address (to your website) | TTL: 600 Seconds

3. Create an A record for the www.

Find and click to Add a record. Select the “A” record type.

Use this format:

Record Type: A | www | IP Address (to your website) | TTL: 1 Hour

4. Create a CNAME Challenge record.

The CNAME Challenge record helps the system verify the DNS settings when creating or updating the certificate.

Find and click to Add a record. Select the “CNAME” record type.

Create a new CNAME record as follows:

CNAME | _acme-challenge | (enter the App domain found on the Cloudways “Domain Management” page under “How to point your Domain to” – Bottom-Left) | 1 Hour

Example: CNAME | _acme-challenge | wordpress-333333-777777.cloudwaysapps.com | 1 Hour

5. Login to Cloudways and go to the Domain Management page.

  1. Login and go to your Application,
  2. On the left side menu, click “Domain Management”,
  3. On the right side under “Additional Domains”, click the Add Domain button.
  4. Enter (type) the domain. Example: yourdomain.com
  5. Click the Save button.

5. Go to the Cloudways SSL Certificate page and add your domain.

  1. On the left side menu, click “SSL Certificate”,
  2. In the SSL Management pane, on the left side, click the Add Domain button,
  3. Enter (type) the domain.
  4. Click the Save button.
  5. Wait (patiently for peace of mind) to see a message stating your certificate has been updated (upper-right).

That’s all. Check out our Blogs for more useful information and tutorials. May your website experience be Flawless.

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